Curious About CBD?

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FAQ

When can I expect my product to arrive?

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You will typically receive your product within 4-8 business days. However, due to COVID-19, our shipping provider is experiencing delays.

How often should I take Koi CBD?

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Take Koi CBD as needed. Some people take it only once a day, while others take it three times a day.

Does Koi CBD contain any THC?

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Koi CBD products contain non-detectable levels of THC (<0.001%) as tested by a 3rd party ISO-accredited laboratory. Due to variation in the sensitivity of drug tests which may misclassify other cannabinoids as THC, do not take this product if you are subject to drug testing.

What extraction method does Koi CBD use?

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Koi CBD uses the CO2 extraction method.

How much CBD is there per serving?

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Please see the detailed information available on each product page.

Is the milligram of CBD per serving or for the entire bottle?

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We list both the total CBD in milligrams for the whole product and the individual serving where applicable.

How do I store Koi CBD? What is the shelf life?

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It is best to keep Koi CBD stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to extreme heat or cold can cause CBD degradation. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, Koi CBD has a shelf life of about one year.

What are the ingredients in Koi CBD?

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Please see the detailed information available on each product page.

The CBD in my bottle is starting to re-crystallize. What can I do about this?

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Re-crystallization is normal with CBD products. We recommend shaking the bottle before each use to prevent re-crystallization and to evenly distribute the CBD throughout.

I am currently on prescribed medications. Can I still use Koi CBD?

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If you have or suspect a medical condition or are taking any medications, please consult your physician before use.

Can I place my order over the phone?

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While we can take orders over the phone, it is best to complete your purchase through our website.

Is there a faster shipping option available?

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Please contact us for faster shipping options before placing your order.

Is the packaging discreet?

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Yes. We do not list “CBD” on the outside of our shipping packages to protect your privacy and to prevent theft.

My package was not delivered by the expected delivery date. What can I do about this?

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Free Shipping usually takes about 4-8 business days for delivery, but is not guaranteed. If your order has experienced a delay, please contact USPS or your local post office.

How do I return my product?

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Please contact our customer service team for assistance at (877) 774-4779 or via email at CustomerService@koicbd.com

How much CBD should I vape?

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Most of our customers will fill their tank with half of their preferred e-liquid, and half Koi CBD e-liquid, but you can mix it in any ratio you prefer. Koi CBD e-liquid can also be vaped as is.

Do I need a special vaporizer to use Koi CBD Vape Juices?

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You can use Koi CBD in any vape setup, including clearomizers, sub-ohm tanks, and RDA’s. We suggest a mod that regulates temperature as it is best not to exceed 320°F. If your mod does not gauge temperature, then we suggest starting on the lower wattage setting and incrementally increase the wattage as needed.

What wattage should I use when vaping Koi CBD Vape Juice?

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We suggest not exceeding 35 watts or 320°F.

Is Koi CBD Vape Juice just an e-liquid or is it also a tincture?

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Both. You can use Koi CBD Vape Juice as an e-liquid or consume it orally. Keep in mind that Koi Naturals Tinctures and Sprays can only be consumed orally, and should not be vaped.

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