Joining is easy! Just create an account on KoiCBD.com button to get started. Once you've registered for Koi CBD Rewards, you'll be able to earn points by any of the methods described on this page.

You can earn points by completing a number of different actions. See the "Ways to Earn Points" section above for more details.

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just use the "Points" features during Checkout. You'll see how many points you have, and what rewards you can use toward a discount on your order total. A minimum of 100 points is required before you have the option to apply your Koi Rewards toward a discount.

Your up-to-date points balance is always displayed on this page. If you have questions about your balance, feel free to contact us.

You should receive points in your account instantly once you complete an action! Some actions, such as Points per Purchase, Refer a Friend, and Reviews, may take longer to process before they show up in your account.

Yes, you can. Our rewards tier reset yearly, similarly to rewards points expiring one year from when they were awarded.

Yes, your points expire one year after you earn them. So if you earned points on May 15 of last year, they will expire on May 15 of this year.

When you return an item or receive a refund, you lose the points you originally earned from buying that item. For example, let's say you had previously spent $50 on an item and earned 50 points. If you decide to return that item, your points would also go back down by 50 points, as if you hadn't bought the item in the first place.

While you are not able to purchase extra points, there are plenty of options to earn extra points, including completing a purchase, referring a friend, and following Koi CBD on social media.

You may only use one rewards discount per order.

Occasionally Rewards with some promotions and offers. Rewards cannot be accepted with other coupons, including affiliate coupons, Koi Cares discounts, subscription renewals, and sitewide offers and discounts. Check the terms and conditions of a specific offer to see if it can be combined with Koi Rewards.

No, you can only advance through VIP Tiers through dollars spent on KoiCBD.com, not points earned by other actions.

You can view your Rewards history by visiting the My Rewards page in the Account section of the website. Click the Rewards History button to display the details. If you have any questions, you can always contact our Customer Support team.

If you've recently made a purchase, you will get an email that will walk you through how to leave a review. Please note that you can only be awarded points for reviews once per day, and you can only receive a lifetime maximum of 200 total points from reviews. Reviews must be submitted through the review request email to be eligible for Koi Rewards points.

If you are putting in a valid email address but get an error message, the person you are trying to refer may already a registered Koi Rewards user. Referrals only work for new customers who have not yet joined the Koi Rewards program. Also note that you cannot refer your own email address or someone else in the same household.

Referral coupons can only be used on your first purchase with KoiCBD.com, and only valid for orders over $50. If you've already made a purchase on KoiCBD.com, you cannot use a referral coupon but can instead collect discounts through our Rewards program!

Yes, the referral program is only valid for KoiCBD.com, and the person referred must make a qualifying purchase before you are awarded any points for the referral.