Thank you for shopping with Koi!
Our customer service team will respond to inquiries as soon as possible. For the fastest response times, please reach out by chat or email.
What’s the Black Friday Cyber Monday promotion?
Buy one get one free on all items in our store! This sale excludes holiday bundles. Add an item to your cart and a second item will be added automatically; no promo code needed.
Additionally, we will be giving away free items each day for first 500 customers.
When will my order be shipped?
We strive to process and ship orders as quickly as possible, especially during Black Friday and Cyber Monday. Due to the high volume of orders during this busy season, processing may take up to 5 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.
Can I use reward points during Black Friday or Cyber Monday?
No, sorry! We hope you still enjoy a great value with this Buy One Get One Free promotion.
What's products are excluded from the Black Friday, Cyber Monday sale?
All bundles, multipacks, and sample packs are excluded from this promotion.
What do I do if there is an issue with my order?
Pleaese email us at customerservice@koicbd.com and we will respond as soon as possible.
Terms & Conditions
Terms and conditions apply. Available on KoiCBD.com, DiscoverKoi.com, and KoiKratom.com only. Cannot be combined with other offers or discounts, including rewards points, subscriptions, or Koi Cares. Offer applies in cart automatically. Offer ends Tuesday, December 2, 2025 at Midnight, PST.