Thanks for shopping with Koi!
Our customer service team will respond to inquiries as soon as possible. For the fastest response times, please reach out by chat or email.
What’s the Black Friday Cyber Monday promotion?
Buy one get one free on all items in our store! This sale excludes holiday bundles. Add an item to your cart and a second item will be added automatically; no promo code needed.
When will my order be shipped?
We strive to process and ship orders as quickly as possible, especially during Black Friday and Cyber Monday. Due to the high volume of orders during this busy season, processing may take up to 5 business days. You'll receive a confirmation email with tracking information as soon as your order ships.
Can I use reward points during Black Friday or Cyber Monday?
Sorry, rewards points will not be available for redemption at checkout between November 28 - December 5. We hope you still enjoy the great value with this Buy One Get One Free promotion.
What's products are excluded from the Black Friday, Cyber Monday sale?
All bundles, multipacks, and sample packs are excluded from this promotion.
What do I do if there is an issue with my order?
Please email us at customerservice@koicbd.com - we'll respond as soon as possible and make sure you receive your order and that any issues are fully resolved.
Terms & Conditions
Terms and conditions apply. Available on KoiCBD.com and DiscoverKoi.com only. Cannot be combined with other offers or discounts, including rewards points, subscriptions or Koi Cares. Offer applies in cart automatically. Offer ends Friday, December 5, 2025 at Midnight, PST.