At KOI, we strive to provide our customers with the highest quality products and services. However, we understand that there may be occasions when you need to return an item. Our return policy is designed to be straightforward and transparent, ensuring a hassle-free experience for our valued customers.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Returns initiated within 90 days of the purchase date will have 100% refund policy.
- Returns initiated after 90 days but before 150 days will be issued a 50% refund.
- Returns initiated after 150 days will have a 0% refund.
- A valid proof of purchase, such as a receipt or order confirmation, must be provided.
- Refunds will be given from the actual purchase price minus deductions at the time of purchase.
Non-returnable Items
Certain items are not eligible for return, including returns initiated after 150 days will be issued no credit.
Refunds/Credit
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. The following conditions apply:
- Refunds may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.
- Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or refund, and we will cover all shipping costs associated with the return and replacement of the damaged or defective item. Please do not use any defective or damaged item.
Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at CustomerService@koicbd.com or 877-774-4779. We are here to assist you and ensure that your return experience is as smooth and satisfactory as possible.
Policy Updates
We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.