Subscribe & Save
Sign up for automated shipments of your favorite products and save 20% on every order!
Easy & Flexible
Join for free, decide your delivery schedule, and cancel anytime.
Never Run Out
Make sure you aways have your favorite Koi products when you need them with automated shipments.
Subscription members get 20% off on every Koi product, exclusive product perks and promotions.
How it Works
Subscribe & Save
Select the Subscribe & Save 20% option on any qualifying product, then select frequency: every 2 weeks, 4 weeks, 6 weeks, or 8 weeks.
Set it & Forget it
Your order will automatically ship at the frequency you selected so you can focus on the things that really matter.
Manage Your Account Easily
Skip an order, swap products, or cancel your subscriptions easily through our website with just a few clicks. Our customer service team is also here to help if needed!
How do i get started?
There are two ways to start your subscription:
1. Create an account by clicking "Sign-In" at the top of any page on KoiCBD.com, then select "Create an Account." Enter your information then click Submit.
2. When selecting the flavor and/or product size on most product pages, select "Subscribe and Save" and choose the frequency before adding the product to your cart. When you check out, you'll need to create an account with a password to complete your subscription order
Can i cancel my subscription any time?
Yes! There’s no commitment here. Skip or cancel your order before your next order date.
when is my order processed?
Once you have selected the product you’d like to subscribe to, select the frequency of your subscription – every 2 weeks, 4 weeks, 6 weeks or 8 weeks. Your initial order will be processed within one business day of completing your order. Your next order will be processed based on the selected frequency on the date you placed your initial order.
How do I update or change my payment method?
To update or change the credit card associated with your subscription, log into your Koi CBD account and click the "Payment Methods" tab in the customer account view. Add, remove or edit your credit card information. After making changes to your credit card in the "Payment Methods" tab, you'll need to associate that card with your subscription.
How do I change my subscription shipping address?
To update or change the shipping address associated with your subscription, log into your Koi CBD account and click the "Manage Subscriptions" tab in the customer account view. Identify the subscription you want to update the address for and click on "Change Shipping" link below the shipping address. A popup window will appear where you will need to enter the address details. If you would like to make this address the default address for all your subscriptions, make sure to check the "Use for all shipments" checkbox. Once the information has been added click on "Add New Address" towards the bottom.
How Do I cancel or pause my subscription?
To update or change the shipping address associated with your subscription, log into your Koi CBD account and click the "Manage Subscriptions" tab in the customer account view. Identify the subscription you want to update. Below the shipping frequency of the you will see links for "Cancel Subscription" and "Pause Subscription" click on the link that is appropriate for you.
What happens if my credit card is declined?
If the credit card associated with your subscription is declined when processing your next order, we will try processing your order with the same credit card 2 times ever 3 days.