Frequently Asked Questions

Have a Question? Check Our Huge Database of FAQs

 

FAQs

Have a Question? Check Our Huge Database of FAQs

 

Is Koi CBD vape just an e-liquid or is it also a tincture?

Both. You can either vape or drip Koi CBD under your tongue.

How much CBD should I take sublingually?

It varies by person. Most of our customers start with half a dropper and increase to a full dropper if needed.

How much CBD should I vape?

Most of our customers will fill their tank with half of their preferred e-liquid, and half Koi CBD, but you can mix it in any ratio you prefer. Koi CBD can also be vaped as is.

Do I need a special vaporizer to use Koi CBD?

No, you do not need a special device to vape Koi. You can use Koi CBD in any vape setup, including clearomizers, sub-ohm tanks, and RDA’s.

What wattage should I use when vaping Koi CBD?

Koi CBD has a similar consistency to regular e-liquid, so feel free to vape it at your preferred wattage.

How often should I use Koi CBD?

Use Koi CBD as needed. Some people use it only once a day, while others use it three times a day.

What is the VG/PG ratio?

50/50 VG/PG

Does Koi CBD contain any THC?

There is 0% THC in Koi CBD, not even trace elements.

How much CBD is there per serving?

Please see “CBD Concentrations” on our product page.

There is a warning label on the bottle. Can CBD cause Cancer, birth defects and reproductive harm?

Previously, Koi CBD was available with nicotine. Because of this, the Prop 65 Warning was a legal requirement. Koi CBD products are now nicotine free, so the Prop 65 Warning is invalid. Most of our bottles have new labels without the Prop 65 Warning, but there are still some “old” labels on our product. Do not worry, “old” labeled bottles are still good to use and do not contain nicotine.

My bottle of Koi CBD has small white particles in it. Is this normal?

Yes. These are CBD strands. This is normal and completely safe to vape and consume orally.

The CBD in my bottle is starting to re-crystallize. What can I do about this?

Re-crystallization is normal with CBD products. We recommend shaking the bottle before each use to prevent re-crystallization and to evenly distribute the CBD throughout.

How do I store Koi CBD? What is the shelf life?

It is best to keep Koi CBD stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to heat or cold can cause the CBD to re-crystallize. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, Koi CBD has a shelf life of about one year.

What are the chemicals/ingredients in Koi CBD?

Koi CBD contains Pure CBD Isolates, Vegetable Glycerin, Propylene Glycol, and artificial flavorings. We do not use any sweeteners.

Will Koi CBD affect my ability to function?

No, Koi CBD does not contain any THC, which is the chemical that impairs functionality.

I am currently on prescribed medications. Can I still use Koi CBD?

Please consult your physician before mixing with medication.

Can I place my order over the phone?

While we can take orders over the phone, it is best to complete your purchase through our website

Is the milligram of CBD per serving or for the entire bottle?

The milligram listed on the bottle is the amount of CBD for the entire bottle, not per serving. For amounts of CBD per serving, please refer to the CBD Concentrations tables on our products.

What medical conditions can Koi CBD help me with?

Legally, we are not allowed to make claims about the benefits of CBD. We have a testimonials page on our website that list what others are using Koi CBD for, and how it is helping them. Read testimonials from Koi CBD customers here.

When using Koi CBD, is it better to vape or use sublingually?

This is entirely dependent on you. Some prefer vaping, while others prefer taking Koi sublingually. However, you absorb more of the CBD while taking Koi sublingually.

How do I return my product?

For all U.S based customers, please ship returning items to 14624 Carmenita Ave, Norwalk CA 90650.

For all EU based customers, please ship returning items to 26 Bourne Vale, Hungerford, Berkshire, United Kingdom, RG17 0LL.

It is the customer’s responsibility to cover the return shipping costs. Once we receive the return, we will process a refund.

Is the packaging discreet?

Yes. We do not list “CBD” on the outside of our packages to protect your privacy and to prevent theft.

What shipping carrier do you use?

Currently, all orders are shipped through USPS.

My package was not delivered by the expected delivery date. What can I do about this?

Please keep in mind that USPS may experience delays when shipping your package. Free Shipping usually takes about 3-5 business days for delivery, but is not guaranteed. If your order has experienced a delay, please contact USPS or your local post office.

Is there a faster shipping option available?

Please contact us for faster shipping options before placing your order.

When can I expect my order to be shipped?

Most orders are shipped same day or by the next business day. Due to an abundance of orders over the weekend, all orders placed Friday through Monday will be shipped out by the following Tuesday.

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