Frequently Asked Questions

Have a Question? Check Our Huge Database of FAQs


Have a Question? Check Our Huge Database of FAQs

Both. You can either vape or drip Koi CBD under your tongue.

It varies by person. Most of our customers start with half a dropper and increase to a full dropper if needed.

Most of our customers will fill their tank with half of their preferred e-liquid, and half Koi CBD, but you can mix it in any ratio you prefer. Koi CBD can also be vaped as is.

No, you do not need a special device to vape Koi. You can use Koi CBD in any vape setup, including clearomizers, sub-ohm tanks, and RDA’s.

Koi CBD has a similar consistency to regular e-liquid, so feel free to vape it at your preferred wattage.

Use Koi CBD as needed. Some people use it only once a day, while others use it three times a day.

60/40 VG/PG

There is 0% THC in Koi CBD, not even trace elements.

Please see “CBD Concentrations” on our product page.

Previously, Koi CBD was available with nicotine. Because of this, the Prop 65 Warning was a legal requirement. Koi CBD products are now nicotine free, so the Prop 65 Warning is invalid. Most of our bottles have new labels without the Prop 65 Warning, but there are still some “old” labels on our product. Do not worry, “old” labeled bottles are still good to use and do not contain nicotine.

Yes. These are CBD strands. This is normal and completely safe to vape and consume orally.

Re-crystallization is normal with CBD products. We recommend shaking the bottle before each use to prevent re-crystallization and to evenly distribute the CBD throughout.

It is best to keep Koi CBD stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to heat or cold can cause the CBD to re-crystallize. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, Koi CBD has a shelf life of about one year.

Koi CBD contains Pure CBD Isolates, Vegetable Glycerin, Propylene Glycol, and artificial flavorings. We do not use any sweeteners.

No, Koi CBD does not contain any THC, which is the chemical that impairs functionality.

Please consult your physician before mixing with medication.

While we can take orders over the phone, it is best to complete your purchase through our website

The milligram listed on the bottle is the amount of CBD for the entire bottle, not per serving. For amounts of CBD per serving, please refer to this chart: (INSERT CHART)

Legally, we are not allowed to make claims about the benefits of CBD. We have a testimonials page on our website that list what others are using Koi CBD for, and how it is helping them. Read testimonials from Koi CBD customers here.

This is entirely dependent on you. Some prefer vaping, while others prefer taking Koi sublingually. However, you absorb more of the CBD while taking Koi sublingually.

Please ship returning items to 14624 Carmenita Ave, Norwalk CA 90650. It is the customer’s responsibility to cover the return shipping costs. Once we receive the return, we will process a refund.

Yes. We do not list “CBD” on the outside of our packages to protect your privacy and to prevent theft.

Currently, all orders are shipped through USPS.

Please keep in mind that USPS may experience delays when shipping your package. Free Shipping usually takes about 3-5 business days for delivery, but is not guaranteed. If your order has experienced a delay, please contact USPS or your local post office.

Please contact us for faster shipping options before placing your order.

Most orders are shipped same day or by the next business day. Due to an abundance of orders over the weekend, all orders placed Friday through Monday will be shipped out by the following Tuesday.

Unfortunately, we no longer ship internationally. You may be able to purchase Koi CBD at one of these links:

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