Frequently Asked Questions | Koi CBD
How much CBD should I take?

It varies by person. Most of our customers start with half a dropper and increase to a full dropper if needed.

How often should I take Koi CBD?

Take Koi CBD as needed. Some people take it only once a day, while others take it three times a day.

What extraction method does Koi CBD use?

Koi CBD uses the CO2 extraction method.

Does Koi CBD contain any THC?

Koi CBD does not contain any detectable amounts of THC*. All our products are third party tested by an ISO 17025 accredited laboratory to ensure that no detectable amounts of THC or other harmful chemicals are present.

*Not detected at 10 ppm

How much CBD is there per serving?

Please see “CBD Concentrations” on our product page.

My bottle of Koi CBD has small white particles in it. Is this normal?

Yes. These are CBD strands. This is normal and completely safe to vape and consume orally.

The CBD in my bottle is starting to re-crystallize. What can I do about this?

Re-crystallization is normal with CBD products. We recommend shaking the bottle before each use to prevent re-crystallization and to evenly distribute the CBD throughout.

How do I store Koi CBD? What is the shelf life?

It is best to keep Koi CBD stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to extreme heat or cold can cause CBD degradation. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, Koi CBD has a shelf life of about one year.

What are the chemicals/ingredients in Koi CBD?

Koi uses US grown industrial hemp extract and generally recognized as safe (GRAS) ingredients.

I am currently on prescribed medications. Can I still use Koi CBD?

Please consult your physician for possible adverse effects from the interaction between CBD and existing medications.

Can I place my order over the phone?

While we can take orders over the phone, it is best to complete your purchase through our website

Is the milligram of CBD per serving or for the entire bottle?

The milligram listed on the bottle is the amount of CBD for the entire bottle, not per serving. For amounts of CBD per serving, please refer to the CBD Concentrations tables on our products.

What medical conditions can Koi CBD help me with?

Koi CBD has NOT been evaluated by the FDA to treat, cure or prevent any medical conditions. 

How do I return my product?

For all U.S based customers, please ship returning items to 14631 Best Ave. Norwalk CA 90650.

It is the customer’s responsibility to cover the return shipping costs. Once we receive the return, we will process a refund.

Is the packaging discreet?

Yes. We do not list “CBD” on the outside of our shipping packages to protect your privacy and to prevent theft.

My package was not delivered by the expected delivery date. What can I do about this?

 Free Shipping usually takes about 3-5 business days for delivery, but is not guaranteed. If your order has experienced a delay, please contact USPS or your local post office.

Is there a faster shipping option available?

Please contact us for faster shipping options before placing your order.

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